Teams give control not working. But when I click on a button, nothing happens.

Teams give control not working What is request control in Microsoft Teams. Sep 2, 2022 · Dear CVanT, Good day! Thank you for posting in Microsoft Community. Aug 27, 2020 · To give and take control of shared content during sharing, both parties must be using the Teams desktop client. It is a limitation in MS teams and Microsoft is planning to fix. Is this a wider issue in Teams or something unique to us? I am trying to give control to an external partner of ours via a teams meeting. We have set the admin access to on for "Allow an external participant to give or request control" but it is not working when we try to give control to our clients. Oct 22, 2020 · I cannot give control to other users when screen sharing. Title: Users may be unable to give or take control when screensharing in Microsoft Teams meetings User impact: Users may be unable to give or take control when screensharing in Microsoft Teams meetings. Please can someone advise? Nov 17, 2021 · Hi, i didn't find any post or soulution about this behavior yet. A dropdown menu will appear with a list of participants in the meeting. d. Request control during screen share on Teams. We have to get the user to do this. Sep 9, 2020 · This was working fine last time we used it (a few weeks ago) but all of a sudden today when we did a dry run for an upcoming meeting, I would give control of my screen to any of the presenters, it says they have control, but they can't toggle anything on my screen. This feature is only available when the Teams application is used. The “Give Control” drop-down menu doesn’t work unless hardware acceleration is supported on the system. I have gone through many different trouble shooting steps along with updating all relevant drivers and applications. Our company recently switched from Skype for Business to Teams for all collaboration. Dec 19, 2023 · 4. Thanks for the link to that Aug 1, 2021 · If some one share the screen to me means if I give the request control Option they are not getting allow & Deny Options. We have the allow sharing with external guests setting turned on in Teams Admin. 7409. However, once the original user attempts Oct 3, 2019 · When screen sharing in teams I am not able to give someone control of my screen. The description below suggests otherwise: Give control. I can treat the case by the following workaround. On the Give control dropdown, select the participant you want to give control to take over your desktop virtually. However, while the feature works perfectly fine in some workstations it remains greyed out in others with same configuration. com and I tried sharing one way, then the other, then tried giving control and then requesting it and the remote mouse never shows up nor can click on anything. If one is using a Citrix Desktop and gives control to a person that is using Teams on their laptop, then that works fine and vice versa. Select the participant you want to give control to. Obviously, you should only give control in Teams to someone you trust. Is there a setting I haven't turned on that I needed to to make it work? Any help appreciated :) Feb 21, 2022 · I want to give control to a participant in a meeting but I cannot see "Give control" from MS Teams. Jan 27, 2022 · I have Microsoft 365 Family, Microsoft Teams Version 22006. To verify if your system supports hardware acceleration, you can browse chrome://gpu/ in Google Chrome. Head to Meetings > Meeting policies > New policy > Content Sharing, and swipe to turn on the Allow a participant to give or request control. The option is just grayed out and it says I can't give control because hardware acceleration is disabled. To address that, make sure you and the other person are using the Teams desktop client. More info: The user that initiates the screenshare can do any of the expected actions during meetings. 21759), I was not able to give control to my Co-worker while sharing my screen. This is not a GPU issue or a settings issue, as the first screen share works normally, it's only subsequent shares that the tool bars vanish permanently on. However after the functionality still does not work. The Microsoft account also does not have any option to toggle this feature On / Off. 7 (2192). The final reply in that thread describes only being able to get it working if they disconnect from the dock, kill the process in Task Manager, re-open MS Teams and then reconnect to the dock. So seems there is a issue with the linux client. To be able to share screen control in Microsoft Teams you first share your screen then you give control through the content sharing menu. Sep 5, 2024 · Those with control can issue commands that may impact your system or other applications. Teams sends a notification to that person to let them know you’re sharing control. We tryed the "Exclusive mode" but it is not working. We use office 365 corporate supported edition. To give control, your users can hover over the top of the screen. Control isn't supported when either party is running Teams in a browser. Feb 9, 2022 · But when I share my screen and give control, I cannot click on anything on my screen. Sep 7, 2020 · After a user shares his screen I request control and although control is allowed, it doesn't work. When I share a screen in Teams that contains a RDP session and then grant remote control of that screen, the controlling user can move the mouse cursor, click on controls and type into the RDP session, but modifier keys such as ctrl and shift do not pass into the RDP session. Apr 26, 2021 · Microsoft Teams Give Control not Working. When I click on "Give Control," the request doesn't seem to reach the other person, and they are unable to control my screen. Request control in Microsoft Teams gives users the power to request permission to take control of someone else’s screen during a meeting or presentation. For example if a user already has windows open we cannot close these. If it is possible from your side, could you please provide us detailed video via private message about share screen and give remote control by another person on Teams for further analysis and assistant? Why am I not able to give control to partner in MS Teams? The Give Control button visible and is used but partner is unable to actually control the mouse/buttons. Aug 5, 2019 · I have a issue in Microsoft teams, I can't give control to users, only to view. This issue might be due to the way AutoCAD interacts with screen sharing and control features in Teams. Unable to click or type on the remote machine. 2809. Jun 8, 2021 · We have turned on the 'Allow an external participant to give or request control' in the Teams admin portal. Whether you're a personal or work/school user or administrator of Teams, feel free to ask questions in our weekly Q&A thread and create posts to share tips! Dec 22, 2024 · I have an strange issue , i am not able to give or take control on my MS teams in citrix Virtual desktop. But when I click on a button, nothing happens. Outdated versions can sometimes cause issues. 239. It's not the issue where, both users are simultaneously clicking something - no - I literally do not have any control on my computer when another user has control. This issue is specific to AutoCAD, as other programs work fine in the same session. 1256 on OS X 14. However, I am not able to give control to a participant I invited from outside my company. Could you advise if Microsoft has disabled this feature for Teams (Free version). Aug 27, 2019 · The issue for me seems to be entirely with the docks. This may have started when teams or my laptop were updated. Sep 3, 2020 · Hi I have this problem but the other way around, I can not control others computers, where I could before. 25755 and the oldest 1. Note: When you give control the other participant can virtually interact with your system. On the sharing toolbar, select Give control. To take control while another person is sharing, select ‘Take control’. Teams web can neither give others control permissions nor get control permissions. Give control doesn't work when you share screen in Teams. Note: The option to give control may not be available if the participant is using Teams on a mobile device or web browser. I am using Ubuntu latest version, on new Dell, using Teams Preview edition. 00. Is this supported on this Sep 27, 2024 · I encountered problem when using the Horizon VDI, the user is able to share screen using MS Teams but don’t have the Give Control option. Sep 4, 2020 · Does anyone know how to resolve the issue for Microsoft Teams in regards to mouse control not working during screen sharing? A few people have this issue in our office. To resolve this, ensure your device supports hardware acceleration. A Subreddit for discussion of Microsoft Teams. We’re happy to help you! According to the symptom, please check this article to see if it works: "Give Control" doesn't work when you share a screen in Teams. Apr 22, 2024 · After the recent "New Teams" update, mouse clicks are no longer registering while controlling another user's screen over screen sharing. How To Give Control in Teams Apr 30, 2020 · I am able to share my screen while in Microsoft Teams on my Mac. Sep 16, 2022 · When I request remote control in Microsoft Teams (Work or school) screen sharing session, I can control the mouse, but mouseclicks and keyboard are not working. Whether you're a personal or work/school user or administrator of Teams, feel free to ask questions in our weekly Q&A thread and create posts to share tips! Feb 1, 2024 · 4. Select the name of the person you want to give control to. Mar 19, 2024 · The Request Control feature is unidirectional, i. The "Give Control" menu will pop up but I can't pull down the menu button to select anyone. Once you have shared your screen, click the Give control option present at the top of your desktop screen. Now users should be able to click on the “Request control” Jan 20, 2021 · How to give control in Microsoft Teams. Users can click “Request Control” in their Teams toolbar. But recently its stopped working. But on some calls, Teams give control doesn’t work. Also Read: Fix Microsoft Teams Join button is missing or not working. 32771 (64-bit) The mouse cursor can be moved around but the button does not work. I have a year 2 student who keeps clicking on Siri, and I can't even click cancel control!! Why Does Microsoft Teams Give Control Not Working? When the GPU hardware acceleration is disabled, or the device doesn’t have a graphics card (GPU) installed, Microsoft Teams give control feature won’t work. Dec 27, 2022 · If you find that Microsoft Teams give control not working when you are sharing your screen, follow the steps below to fix it. It's been about a month of trying to troubleshoot this problem when I have time. They can accept or decline the request. Until now, Microsoft Teams did not offer support for these controls on virtual machines. Microsoft’s reason for this is that the device you’re using doesn’t have a graphics processing unit (GPU) installed, or GPU hardware acceleration is disabled. It's suggested to use Chrome browser because only Chrome supports all features of Teams. I can give control but then i cant see their cursor and they cannot click anything on my Dec 20, 2022 · Hello . Dec 17, 2024 · After our test, the take/give control option is indeed unavailable on Teams web. 1133. This is due to a technical limitation that they're planning to fix. Take control of a shared screen. I have tried to get my partner to request control instead, but they see the message "Requesting control is disabled by the sharer company's administrator" (see photo). Teams Client: The "Give Control" feature works in the Teams desktop client and might not be available or function correctly in the web version or mobile app. When the CC button is underlined in re Dec 8, 2022 · On the sharing toolbar, select Give control. Aug 18, 2020 · 1. Restart Teams to see if it makes any difference. I realize this is an old thread, but in case others come across this. Updated Software: Make sure that both you and the participants trying to take control have updated Microsoft Teams clients. microsoft. MS teams meeting policy allowing me to give or take control for internal users, virtual desk If both are on 2203, experience is the same, can share the screen and give control, but the other person can't actually control. Troubleshoot and Restart: If you still can't see the "Give control" option or it's not working as expected, try restarting your Teams application or even your computer. Mar 30, 2020 · In our organization we have been using Teams for meetings. However, I can tell you that all of the ones I am having issues with are on the latest build of Teams and on Windows 10 Build 1809 or greater. See full list on learn. Aug 28, 2024 · Issue 1: Teams Remote Access not Working for Guest User. Another item that doesn't work properly in Teams sharing is keyboard mapping. Sep 1, 2023 · The person you're trying to give control to must be signed in to Teams with a work or school account. The button is there but is greyed out. Dec 3, 2020 · When other participants request control, I allowed control, but I cant see them This thread is locked. We are a community that strives to help each other with implementation, adoption, and management of Microsoft Teams. While you’re sharing control, they can make selections, edits, and other modifications to the shared screen. My OS - win10 1903 build -18362. To verify if your device provides this support, follow these steps: Aug 26, 2020 · In my case, my mouse cursor does not appear on the other persons' screens even if I seem to have the control. The participant will receive a notification asking if they want to take control of your screen. Aug 31, 2020 · Hi community, since the last MS Teams Update (1. After they do a screen share and when the host gives mouse control or allows the mouse control request, the attendee has no mouse control. You can vote as helpful, but you cannot reply or subscribe to this thread. The feature you are expecting is not supported when any one of the parties are running Teams in a browser. I also suggest clearing Teams Cache. To be specific: I was able to give control and he was able to request it, but after accepting the request, simply nothing happens and I can only see my own mouse. This setting is a per-user policy that controls whether users with this assigned policy can give, be given, or request control of the shared desktop or window. We have waited 5 days then tested with both users using the desktop version of Teams and it is still greyed out for the External User. At the top of the screen you’ll see the content sharing menu. We receive the “give control” but we are no able to interact with VMWare windows. Aug 20, 2020 · Over the past few weeks an issue has arisen with full screen sharing the give control function. Feb 21, 2024 · Method 4: Troubleshooting When Request Control is Not Working When the ‘Request Control’ button is not visible or does not function as expected, I start by checking the Teams settings to ensure screen sharing is permitted for members. To take control back, select Take-back control. I cannot give control of a teams shared session. The user is able to see the screen but is not able to have control. Fully exit the Microsoft Teams desktop client on your Computer: 2. How do I enable give control in Microsoft Teams? Give control. 4. So far, Microsoft Teams has not provided that functionality. Apr 17, 2020 · If you find that Microsoft Teams give control not working when you are sharing your screen, follow the steps below to fix it. Hardware Accel is on the devices in question. 4 Scroll down to “Content sharing” section then enable “Allow an external participant to give or request control” Enable Allow an external participant to give or request control for organization. References. 1. Strange behavior: Now if I share something with teams and press my PrintScreen-Key wh. Not resolved. Our user also does not have the option to give control as it is greyed out as well. Make selections, edits, and other modifications to the shared screen while you have control. Sep 3, 2020 · I've been working on the give control feature for work and my other co-workers are able to grant and give access to other users, but I'm still unable to. 3. On a call, giving someone access to control your screen is fantastic for collaboration. However, the "Give Control" option does not appear, preventing me from allowing the other participant to control my screen. May 19, 2022 · Give/Request Control in Teams works with the following versions:-Teams 1. 9. The person sharing can approve or deny your request. Normally, when sharing the screen / window / program there is a red border around it and a bar on top to give control. The newest version I used was from 9/15 1. Apr 8, 2024 · I'm using Teams 24060. Download PC Repair Tool to fix Oct 4, 2019 · When screen sharing in teams I am not able to give someone control of my screen. And we can remove or change Teams meeting policy via PowerShell commands, but there is no command to change the "Give control" permission. You can only Request Control to Windows or Mac OS systems but not Linux. I am running the latest software - Catalina 10. 600. I'm not sure how broad the issue is, because I have not gone looking for computers running through a dock that are working. e any subsequent screen shares will be missing the tool bar and be unable to give/take control after the first. 2788. Seamless collaboration and increased teamwork is possible with this feature. 5. Oct 12, 2023 · Why can’t I give remote control on Teams? Sometimes, when an external user requests control on Microsoft Teams, you do not see an option to allow or deny the request. We can see the other persons screen but when we give the other person control they can'd click anything (and the cursors with our profile images don't appear). Clipboard sharing worked just fine in SfB. However, your most critical problem is that you cannot successfully join the meeting in the Teams application. I have Teams installed on my Mac (Catalina 10. However, thank you so much for bringing this to our attention, Your suggestion is constructive, and I believe it could make the use of Outlook even better. Mar 14, 2022 · I tried the Request & Give Control feature in Teams, after setting the graphics performance preference. I dont know what might be the cause This happens permanently until teams is restarted i. Of late we have been trying to use Teams meeting with Give Control feature to allow colleagues to access their workstation from Home. Whether you're a personal or work/school user or administrator of Teams, feel free to ask questions in our weekly Q&A thread and create posts to share tips! Except in a couple of cases (we have multiple examiners accessing multiple PCs) the examiner is unable to request control. 6. e. 7). Could you please create a test meeting and see if the issue can be re-produced? Jun 1, 2023 · As first try, you could in Teams Settings, temporarily turn on "Disable GPU hardware acceleration (requires restarting Teams)". Registry editor does not work whole, is not possible to change something and also some other apps not working I have to use different remote apps for it but why, Teams is really good but has A Subreddit for discussion of Microsoft Teams. However, Teams does allow presenters to give limited control to another attendee, and attendees can request control from presenters. Nothing is working, we cannot even click on File/Edit/View/etc. The other person does not get the button to apepar. 3. everytime I try i get this issue - because "hardware acceleration is disabled" but my "hardware acceleration" is enabled and before it's work fine. To resolve this issue, you can try enabling hardware acceleration on your Chromebook. Hover over it and select Give Control. It started a week ago and it is happening on 2 machines that I use so I guess it has to do with the user. Any help would be appreciated. 1 with Microsoft Remote Desktop Beta Version 10. Oct 4, 2019 · The give control is either not working due to outdated graphics card drivers, or the users isn't logging in as a tenant user and is for some reason in the Team via Guest account which cannot Share control. However, once the original user attempts Mar 11, 2021 · But If I changed someting in Win10 and it show me windows to confirm yes/no, I cannot to click on it and It have to do user who give me control via Teams. Clear Teams cache - Microsoft Teams | Microsoft Learn. This issue does not happen if user is running MS Teams using their own local laptop. Are you wanting to give control over to a participant in Microsoft Teams? If you're the host and currently have control, you can easily give over control by Nov 11, 2024 · View live transcription in Microsoft Teams meetings - Microsoft Support [3294-318e-020-4b84] is for your reference. 22472 or newer-Citrix Workspace App Current release 2112. We are trying to give control of screen share to users who are not in our organisation. I gave that a shot and got it working. Go to the Admin center on Microsoft Teams. 1 or newer (not LTSR) Apr 19, 2023 · Hi all, our company is using Microsoft Teams when dealing with customer service, we are helping others via screen sharing on Microsoft Teams. When we are given control by a user it only seems to partially work. When we share desktops, we don't have the request control or give control option. Microsoft Teams may not allow access to remote control for guest users who have joined the meeting through the browser. My friend does too. Even the Give Control drop-down menu doesn't react when you try to open it. Teams will send a notification to the participant, letting them know that you have granted them control of your screen. Operating System Permissions: If you are on a Mac, you need to give Microsoft Teams accessibility permissions in the system preferences to use the "Give Control" feature. Sep 19, 2023 · 5. Oct 30, 2023 · You share a screen with another user on the Microsoft Teams desktop client, and the other user requests control of your screen. Which screen shared by that another person and given as control to you on Teams? Is it entire desktop screen or specific windows screen? 2. Jan 13, 2025 · Title: Users may be unable to give or take control when screensharing in Microsoft Teams meetings User impact: Users may be unable to give or take control when screensharing in Microsoft Teams meetings. Seems to work or not work purely based on when the app is actually opened initially. Related Tutorials Jun 13, 2018 · For the Teams meeting policy "RestrictedAnonymousAccess", it isn't related to Give control feature. Thanks, Iry Even tried my home computer and my work laptop just now with the latest version from MS. Apr 29, 2024 · Participants can give or request control. Jun 25, 2020 · This control is stored in Application > Microsoft Teams > Content > Framework. Click on the menu to access the Microsoft Teams give control option. You can refer to Give control doesn't work when you share screen in Teams - Microsoft Teams | Microsoft Learn When the user shares their screen to present and allow control by another user- the option is not displaying on the bar up top or when the give control option shows it doesn't do anything. The same screen share works fine if i call via teams and proceed screenshare. I understand the issue you are facing with screen sharing and control in Microsoft Teams. However, you don't see an option to approve or deny the request. You can control all their applications except AutoCAD . The Give Control drop-down menu doesn’t work unless hardware acceleration is supported on the system. The desktop client provides better GPU utilization and features like “Give Control. Hello, We are hoping to move from a model where we have different use cases for different meeting platforms to one where we use Teams in most/all cases. Teams send a notification to that person to let them know you’re sharing control. com Oct 17, 2023 · 5. Dec 26, 2023 · The Give Control drop-down menu doesn't work unless hardware acceleration is supported on the system. Please try to clear the Teams cache and restart the Teams to see if the issue is fixed. This is completely missing. What should I check to make sure I can control shared screens? Dec 7, 2023 · If you are unable to request or give control in Teams, follow the solutions mentioned. You can then select who you would like to give control to Dec 31, 2021 · This usually happens in remote support sessions. Users who are given control by a presenter during a Microsoft Teams meeting are unable to control the screen TM221283, Microsoft Teams, Last updated: September 8, 2020 9:42 AM Start time: September 1, 2020 2:01 PM Status Service degradation User impact Users who are given control by a presenter during a Microsoft Teams meeting are unable to Feb 21, 2025 · When I access a remote PC using Microsoft Quick Assist , I open Microsoft Teams on the remote PC and start screen sharing. Click the Sign Jun 26, 2019 · I agree that this should be working. Teams Desktop Client: Use the Microsoft Teams desktop client (not the web version) for optimal performance. Apr 3, 2023 · In this quick video, you’ll learn how to request remote control in Microsoft Teams or to give remote control of your mouse and keyboard to other Teams users. Please help!!! A Subreddit for discussion of Microsoft Teams. Please i need your help on this issue. To narrow down this issue, you can open Chrome browser to use Teams web client and check if the issue persists. 15. MS teams Give/request control not working I have a user who can't seem to give control to other users outside of the first call they make after opening teams. Then you can take the control. Sounds cranky, huh! Generally, screen sharing does not work out-of-the-box in Wayland display servers, especially in Fedora 32 and later. Right-click the Teams icon on the taskbar. Intel HD Graphics 4000 Lenovo 2191 Apr 13, 2020 · Microsoft Teams admin center – Meeting policies. In this situation, yo Aug 13, 2019 · JC1231530. 7. I have reinstalled Teams a couple of times and checked that Teams is se to allowed to control this computer. Jul 8, 2020 · For manually created closed captions: click on the "Settings" button, select "Subtitles/CC" and then select "English". I use Dvorak but also have Qwerty installed for the times I need to share. 18XXX from early August. Second you click the small image. When I am granted control of the user's screen, I can still move the mouse around. After we upgraded to Windows 11, the new version of Teams that installed "Teams for Home" doesn't seem to have the Request/Give Control buttons available. If you are using the desktop client and still facing issues, you can try the following steps: After sharing your screen, locate the content-sharing menu at the top of the screen. The clients are all windows devices I am trying to remote control. While the Request control option is missing on Microsoft Teams, the Give Control drop-down menu also stops responding as you try to open it. This is happened lot of time I have tried to sign-out and sign in back, Cleared cache, Uninstall and Installed recent version of team. I cannot control the shared screen. Select the name of the participant you want to grant control to. Aug 17, 2023 · If both parties have the Teams desktop client, you can try managing meeting policies in Teams. In this situation, you see the user's request on the Sharing toolbar. After months of never having a problem I am unable to give control to anyone I'm in a call with. First you click one of the menus of your Teams window and then the small image of the shared screen will appear. It's used to control how external user access the Teams meetings. I'm experiencing an issue with the "Give Control" feature not working during screen sharing in Microsoft Teams. After the first call the bar/menu with all the option does not drop down and if a user request control nothing show up on the screen missing the drop down. This behavior is by design. Jan 23, 2019 · Greetings, if there is no give control option and other can't request control, please go to Office 365 admin center > Teams & Skype > Microsoft Teams & Skype for business Admin center to see if you disable the Screen sharing mode like following image. However, the option to give control is there but when I click on it it does nothing. ” Ensure that both you and the attendees are using the Teams desktop client (not the browser version). So both my friend and I had Teams installed and working perfectly on Windows 10 and the Request/Give Control button worked great so we could perform remote activities providing assistance. They were able to control my PC and I could control theirs when they gave me control. I have version 1. I can confirm that the issue is not on the recipient's side, as they are able to control the screens of others. 8. Head to Meetings > Meeting policies > New policy > Content Sharing , and swipe to turn on the Allow a participant to give or request control . If those machines' GPUs don't support hardware acceleration "The Give Control drop-down menu doesn't work unless hardware acceleration is supported on the system. When using a Mac, they do, and i am able to share. The remote user on Teams session also don’t have the request for control button. Problem becomes with both are using a Citrix desktop. Apr 7, 2023 · By design, Teams’ give control drop-down does not work on devices that don’t support hardware acceleration. Issue 2: Give Control Not Working When Sharing Screen Aug 25, 2023 · SymptomsYou share a screen with another user on the Microsoft Teams desktop client, and the other user requests control of your screen. Nov 1, 2021 · At this moment both the parties must be using Teams desktop client to give & take control. I've done everything I saw: - Checking GPU hardware availability (check) - Allowing Microsoft teams for screen share under system preferences (check) - Re-downloading the entire microsoft app Jan 14, 2022 · Microsoft announced plans to roll out a new update on Teams that will allow users on Azure Window Desktop and Windows 365 on virtual desktop infrastructure (VDI) to give and take control of the screen during calls and meetings. The Give Control drop-down menu will be unavailable if your device doesn’t support the hardware acceleration feature. On the toolbar, click on the Give Control button. ahklz hglfo ubqzwd icahrzz jvrsj srsugqx fcpu unrno ftruzf ngmy mpsswk oty tqfgev zvro wsvaflv